Customer Support Supporting your business

Contact centre team working together

At UKSBS, customer support is an integral part of our service provision.

Contact centre answering calls

How we can help

Our customer support is at the heart of our service provision. Our teams of expert customer advisors provide advice and guidance across our services.

Our One Team ethos extends to our customers too.  Driven by our shared purpose and values, we take a customer outcome focus approach in aiming to resolve queries right first time

We'll give you the support you need, when you need it, so you can spend more time focussing on the day-to-day activities of your business.

Our experienced team of specialists can resolve your queries ranging from pay queries, IT support to purchasing and invoicing.  

So you can be confident that, whoever you speak to will be able to support you to resolve your queries quickly and easily.

What we provide

We are focused on providing a high quality customer experience every time. Our aim is to provide the best possible resolution to your query in a timely way.  

Contact centre advisors

We provide day to day advice and support to our customers to resolve a variety of your UKSBS service queries.

IT contact centre advisors

We provide technical support and advice for IT related queries making sure our customers have the right tools to work uninterrupted. 

Customer experience team

Our customer experience team are there to handle and resolve more complex issues and complaints using a case management approach meaning you'll be looked after throughout the process.

Content management team

Our team is focused on building useful, current knowledge articles and content to help customers self-serve to find answers themselves at a time convenient to them using our online guidance tools.

Institute Of Customer Services Logo

We’re proud to be a member of the Institute of Customer Services, committed to driving great customer experience and performance through excellence.

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