Freedom of Information

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If you wish to make a request for information under the Freedom of Information Act, you can do so by submitting a request by the following methods;

Data Protection Officer
UK Shared Business Services
Polaris House
North Star Avenue

OR by emailing [email protected]

We will respond to your request promptly and look to resolve any request within the regulatory timescales and free of charge. However, we reserve the right to refuse or charge an administrative fee for the furthering of any of the above requests if they are done so in a frivolous, vexatious, or excessive manner. We will always notify you if such a charge is being applied.

Charges for information

Most information is provided free of charge. Any charges that need to be made will be justified, transparent and kept to a minimum.

These may include:

  • costs relating to photocopying, postage or packaging
  • costs incurred as a result of viewing or making information available, for example, accessing datasets that are relevant copyright works.

If we need to make a charge, we will confirm the costs with you before the information is provided. We may ask you for payment up front.

FOI complaints procedure

If you have a complaint relating to UKSBS' response to a request made under the Freedom of Information Act, Data Protection Act or the Environmental Information Regulations please write to:

Data Protection Officer
UK Shared Business Services
Polaris House
North Star Avenue

Or email your complaint to [email protected]

If you remain dissatisfied after you have received a reply from the Complaints Officer, you may contact the Information Commissioner. Further details can be found on the Information Commissioner's website or by contacting the Information Commissioner using the details below:

Information Commissioner's Office
Wycliffe House,
Water Lane
Tel: 0303 123 1113
Fax: 01625 524510

UKSBS publication scheme

We’re committed to abiding by the guidance provided by the Information Commissioner’s Office (ICO) when publishing information about our company for FOI purposes in  accordance with section 19, Freedom of Information Act 2000.

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