Freedom of Information

Team Female To Camera

If you wish to make a request for information under the Freedom of Information Act, you can do so by submitting a request by the following methods;

Data Protection Officer
UK Shared Business Services
Polaris House
North Star Avenue
SWINDON
Wiltshire
SN2 1FF
UK

OR by emailing [email protected]

We will respond to your request promptly and look to resolve any request within the regulatory timescales and free of charge. However, we reserve the right to refuse or charge an administrative fee for the furthering of any of the above requests if they are done so in a frivolous, vexatious, or excessive manner. We will always notify you if such a charge is being applied.

Charges for information

Most information is provided free of charge. Any charges that need to be made will be justified, transparent and kept to a minimum.

These may include:

  • costs relating to photocopying, postage or packaging
  • costs incurred as a result of viewing or making information available, for example, accessing datasets that are relevant copyright works.

If we need to make a charge, we will confirm the costs with you before the information is provided. We may ask you for payment up front.

FOI complaints procedure

If you have a complaint relating to UKSBS' response to a request made under the Freedom of Information Act, Data Protection Act or the Environmental Information Regulations please write to:


Data Protection Officer
UK Shared Business Services
Polaris House
North Star Avenue
SWINDON
SN2 1FF


Or email your complaint to [email protected]

If you remain dissatisfied after you have received a reply from the Complaints Officer, you may contact the Information Commissioner. Further details can be found on the Information Commissioner's website or by contacting the Information Commissioner using the details below:

Information Commissioner's Office
Wycliffe House,
Water Lane
WILMSLOW
Cheshire
SK9 5AF
Tel: 0303 123 1113
Fax: 01625 524510

Freedom of information (FOI) releases from UKSBS

2026-2027

Reference no Request Date received Response

FOI26-27-050

FOI26-27-050 Monthly Spend Reports

I am doing some research and have noticed that you have not published any spend with suppliers files since May 2025.

Can you please let me know when you intend to update the files, and/or can you send me copies (preferably CSV) of all files June 2025-Aug 2026.

30 Sep 2026

26 Oct 2026

FOI26-27-030

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.
 
Off-site Records Storage Management Facility: 
https://www.contractsfinder.service.gov.uk/notice/92f1b305-c11d-4a5e-a4e5-1e4dfb8429d2 

The details we require are:

What are the contractual performance KPI's for this contract?

Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages

Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date

Start date & duration of framework/contract?

Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?

Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?

Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?

Who is the senior officer (outside of procurement) responsible for this contract? 

29 Jul 2026

07 Aug 2026

FOI26-27-029

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.
 
ACAS Record Storage: 
https://www.contractsfinder.service.gov.uk/Notice/3ab31b69-a5de-4ab7-bcfc-73d98fcdd543 

The details we require are:

What are the contractual performance KPI's for this contract?

Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages

Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date

Start date & duration of framework/contract?

Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?

Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?

Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?

Who is the senior officer (outside of procurement) responsible for this contract? 

29 Jul 2026

07 Aug 2026

FOI26-27-028

Under the Freedom of Information Act, I respectfully request the following information:

1. Whether any UK government department, MOD unit, MOD research laboratory, subcontracted research organisation, MOD‑affiliated university, or police department is conducting research, testing, or operational activity involving electromagnetic, psycho‑electric, neurological‑interference, or remote neuro‑stimulation technologies capable of producing effects similar to the symptoms listed above.

2. If such research or testing exists, please provide:
o   The name of the programme or project
o   The responsible department or unit
o   Any publicly available documentation, safety guidelines, or ethics oversight procedures
o   Any external regulatory bodies involved in oversight

3. Whether any individuals in the UK have been enrolled, selected, monitored, or observed as part of such research, and if so:
o   The number of individuals involved
o   The criteria for selection
 o   Any consent or safeguarding requirements
o   Whether vulnerable groups (students, migrants, temporary workers) are included

4. Any publicly available patents, technical descriptions, or research documentation held by UK institutions relating to:
o   electromagnetic stimulation technologies
o   remote neural interaction systems
o   psycho‑electric or neuro‑interference devices
o   directed‑energy research
 
5. Any internal MOD, policing, or research‑institution policies relating to:
o   human subject protection
o   non‑consensual exposure safeguards
o   testing limitations
o   reporting or whistleblowing procedures

28 Jul 2026

29 Jul 2026

FOI26-27-025

UKSBS is a member of the Southern Universities Purchasing Authority and has access to their Recruitment Services Framework.

Please can I request information relating to the UKSBS annual spend on external contractors in the Digital/IT space and which frameworks and suppliers it has used in the previous 12 months?

09 Jul 2026

29 Jul 2026

FOI26-27-022

FOI26-27-022 Agenda and actions

FOI26-27-022 Audit Committee ToR 2025

FOI26-27-022 Retention schedule

FOI26-27-022 IAR

Under the Freedom of Information Act 2000, I am requesting information regarding your corporate records management framework and Board-level governance.

To establish the relevant corporate baseline for an ongoing matter, please provide the following information covering the specified timeframes below:

Part 1: Records Management and Retention Architecture (Snapshot as of June 2025)

1. A copy of the departmental "Information Asset Registers" and "Master Data Registers across the organisation as they stood in June 2025 (or the closest archived version to that month), as mandated by the UKSBS Records Management Policy.

2. The complete Disposal/Retention Schedules detailing the legal, regulatory, and business retention periods for all directorates and Board-level committees that were active and in use in and around June 2025.

Part 2: Audit Committee Governance and Corporate Action Logs (July 2021 – July 2026)

I am aware that the main UKSBS Board meeting agendas and minutes are proactively published. This request specifically excludes those published documents to avoid duplication, focusing solely on unpublished committee governance and internal tracking logs.

3. The Terms of Reference (ToR) for the Audit Committee.

4. A complete list of all dates and times that the Audit Committee convened during the five-year period from 1 July 2021 to 1 July 2026.

5. The unredacted agendas for every Audit Committee meeting held between 1 July 2021 and 1 July 2026.

6. The Action Logs / Matters Arising logs for both the main UKSBS Board and the Audit Committee covering the period from 1 July 2021 to 1 July 2026. (If redactions are deemed strictly necessary under Section 40 for junior personnel names, please leave the substance of the action and the responsible executive/directorate visible).

06 Jul 2026

27 Jul 2026

FOI26-27-019

General Information:
How many sites are part of this organisation?
Are utilities (gas, electricity, water) procured collectively on behalf of all sites?
Who is responsible for procurement decisions relating to utilities? (Please state job title)
How does the organisation ensure compliance and public procurement regulations when procuring energy?
Does the organisation use a framework for energy procurement? If yes, which one?
Does the organisation have any sustainability or Net Zero objectives that influence
procurement decisions? If yes, please summarise.

Energy Procurement & Pricing
How are your electricity and gas contracts procured? (e.g. direct with supplier, via broker/TPI, via framework) Which framework, DPS, or third-party broker/TPI is or was used? Please state the name.
When was your current electricity contract signed or agreed?
When was your current gas contract signed or agreed?
What is the current contract end date for your electricity supply?
What is the current contract end date for your gas supply?
Who is your current electricity supplier?
Who is your current gas supplier?
If your electricity contract is fixed price, what is the current unit rate (p/kWh)?
If your contract is flexible, half-hourly traded, or index-linked, please just confirm the contract type and we will not ask for a specific rate. 
If your gas contract is fixed price, what is the current unit rate (p/kWh)?
If your contract is flexible, half-hourly traded, or index-linked, please just confirm the contract type and we will not ask for a specific rate.
What is the current standing charge (p/day) for electricity and gas?
Was a broker or Third Party Intermediary (TPI) involved in arranging your current contracts? If yes, please state their name.
What commission, broker fee, or TPI payment was paid in connection with your current gas and/or electricity contracts? Please state the amount per meter, per contract, or as a p/kWh uplift. If the organisation does not hold this information, please confirm whether it has been requested from the broker or supplier.
How many suppliers submitted quotations for your most recent electricity and gas procurement?

Metering, MOP, DA & DC Arrangements 
(MOP = Meter Operator I DA = Data Aggregator I DC = Data Collector- these are contracted services that determine how your energy data is captured and settled) Are any of your electricity meters Half-Hourly (HH) settled (Profile Class 00)?
If yes, how many HH meters does the organisation have, and across which sites?
Who is the current Meter Operator (MOP) for your electricity meters?
When was the current MOP contract signed, and what is its end date?
Who is the current Data Collector (DC) and Data Aggregator (DA) for your electricity meters?
What charges are applied for MOP, DA, and DC services? Are these shown as a separate line item on bills, or embedded within the unit rate?
Were MOP, DA, and DC contracts competitively tendered, or were they assigned by the supplier or framework?

Energy Monitoring & Management
Does the organisation currently have any form of energy monitoring in place? (e.g. AMR, smart meter portal, half-hourly data access, real-time dashboards) If yes, which sites have monitoring, and what type is in place at each? Please distinguish between: real-time I live data I half-hourly/ Day+1 data I monthly smart read only I manual reads only Which platform, portal or software is used to view or analyse energy consumption data?
Is gas consumption monitored separately to electricity? If yes, how?
Does the organisation receive automated alerts for unusual or excessive energy consumption (e.g. overnight or weekend usage)?
Does the organisation receive any bill validation or bill checking service, from a broker, consultant, or software platform?
Has the organisation undertaken any energy audits, Display Energy Certificate (DEC) assessments, or ESOS compliance reporting in the last three years?
Has the organisation ever used energy data to identify and evidence savings? If yes, please give a brief summary.

Water Procurement & Monitoring
How are your water and wastewater contracts procured?
Which framework, DPS, or third-party was used? Please state the name.
When was your current water contract signed or agreed?
What is the current contract end date for your water supply?
Who is your current water supplier?
What unit rate (p/m3) are you currently paying for water and wastewater, if known?
How many suppliers submitted quotations for your most recent water procurement?
Was a broker or TPI used in procuring your water contract? If yes, please state their name and any fee or commission paid.
Are there any additional services included such as leak detection, water efficiency, or bill validation? If yes, please describe.
Does the organisation have any water monitoring or sub-metering in place to detect leaks or track consumption at site level?

22 Jun 2026

22 Jun 2026

FOI26-27-015

Accordingly, we formally request disclosure of the following information: 
1. The full scoring matrix and scoring guidance used by evaluators
2. The evaluator notes and moderation notes relating to our submission
3. The scoring rationale supporting the award of a perfect technical score to the successful bidder
4. Copies of any evaluation guidance or briefing materials provided to evaluators
5. Clarification of the specific objective criteria applied in assessing qualitative concepts such as whether a response “inspires”
6. Confirmation of the moderation and governance process undertaken during evaluation 
 7. Confirmation of any conflicts of interest declarations completed by evaluators and moderators
8. Confirmation as to whether any incumbent supplier relationships or prior engagements were considered during evaluation 
We also request confirmation as to whether the Contracting Authority intends to proceed to contract execution immediately, particularly given the statement within the award letter that no voluntary standstill period is being applied.

18 May 2026

05 Jun 2026

FOI26-27-014

1. Copy of successful tender.
2. Final pricing of successful bidder.
3. Expiry date of the awarded contract.
4. Approximate date that the tender will be reissued towards the end of the current contract period.
5. How many bidders submitted responses?
6. Name of all bidders who submitted responses.
7. Rank of all bidders who submitted responses I would prefer to receive the information electronically.
8. How will this be procured.
9. What background screening checks were in the requirements.
10. How many checks were in the requirements.
11. How many checks have been completed so far.

02 Jun 2026

30 Jun 2026

FOI26-27-004

Under the Freedom of Information Act 2000, please provide the following recorded information.

From the last 3 financial year’s budgeted figures (2022/23, 23/24, 24/25):

1. Climate-related posts
a) The number of posts if any (headcount, and FTE where recorded) employed with job titles that include any of the following terms:
Climate; Net Zero; Sustainability; Carbon; Emissions; Environmental Sustainability; Climate Change; Climate Action; Climate Policy; Climate Programme; Climate Project; Climate Data; Climate Reporting; Climate Adaptation; Climate Resilience; Energy and Climate; Sustainable Procurement; Green Finance; Green.

2. Cost of those posts
The total employment cost for the posts (if any) identified in Question 1, including salary and employer oncosts (e.g. pension and National Insurance), as recorded.

3. External consultants
The total amount paid during the same financial year to external consultants, companies, or contractors where the expenditure is recorded under any cost centre, project code, budget line, or purchase description that includes one or more of the following terms:
Climate; Net Zero; Sustainability; Carbon; Emissions; Environmental Sustainability; Climate Change; Climate Action; Climate Policy; Climate Programme; Climate Project; Climate Data; Climate Reporting; Climate Adaptation; Climate Resilience; Energy and Climate; Sustainable Procurement; Green Finance; Green.

This should include, but not be limited to, expenditure coded to professional services, consultancy, advisory services, or specialist support. 

If you do not record expenditure in this way, please provide the closest equivalent recorded information held (for example, totals by relevant cost centre or project).
  
If any information requested is not held, please state this clearly. If figures are held only in aggregated form, please provide the aggregated figures. Estimates derived from recorded financial information are acceptable.

If complying with this request would exceed the cost limit under Section 12 of the Freedom of Information Act, please disregard point 3.

Please provide the information requested above in the following table format, where held:
Financial Year
Job Title
Staff Costs including on-costs (£)
Headcount
Consultant Spend

24 Apr 2026

27 Apr 2026

2025-2026

Reference no Request Date received Response

FOI25-26-102

FOI25-26-102 further response

Under the Freedom of Information Act 2000, please provide the following recorded information held by your department regarding assurance processes for software based data erasure of end of life IT equipment.

For clarity, this request relates solely to software based data destruction. Please exclude physical destruction methods such as shredding, crushing, degaussing or disintegration.

1. Please confirm whether departmental policy, contractual terms or internal procedures require an explicit outcome based warranty or guarantee confirming that personal data has been rendered irretrievable through software based erasure, whether carried out internally or by an external provider.

2. Where software based data destruction is performed internally, what recorded evidential assurance does the department rely upon to conclude that the final data state is irretrievable?

3. Where software based data destruction is performed by a third party provider, does the department hold recorded information demonstrating that any warranty or assurance provided explicitly extends to the software erasure method used and its claimed effectiveness? If so, please confirm the recorded nature of that verification.

4. Where no explicit outcome based warranty is required or provided, what recorded form of evidential assurance does the department rely upon to conclude that software based erasure has rendered personal data irretrievable?
 
I am not requesting technical configuration detail, security sensitive information or supplier specific vulnerabilities. I am seeking confirmation of the assurance model relied upon for software based data destruction.

12 Feb 2026

17 Feb 2026

FOI25-26-099

DDaT25156 - Mass Messaging Communication Software
https://www.contractsfinder.service.gov.uk/notice/f29ee80e-3610-4df2-88d2-0adc8f00836f

What were the contractual performance KPI's for this contract?

Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages?

Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date?

Start date & duration of framework/contract?

When is this up for renewal?

Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?

Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
 
Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?

Who is the senior officer (outside of procurement) responsible for this contract?
When does the framework tender get released? 

Who was awarded the contract?

04 Feb 2026

17 Feb 2026

FOI25-26-078

FOI25-26-078 disclosure

I would like to make a request under the Freedom of Information Act 2000.
Some or all of the information previously provided may now be out of date, so I would be grateful if you could provide updated responses to the following questions. 
Please address each section individually and, where multiple suppliers exist, provide information separately for each.

Contract 1 – Wide Area Network (WAN) Services (Including HSCN) WAN Provider(s)

Please confirm the main supplier(s) for your WAN services. If this information  is not available, please explain why. 
 
Contract Expiry Date

Please provide the expiry date for each WAN contract (DD/MM/YYYY or MM/YYYY acceptable). If rolling, please state the terms.

Contract Description

Please provide a brief summary of the scope of each WAN contract. 
 
Number of Sites Covered
Please indicate the number of sites supported by the WAN. An approximation is acceptable. 

Annual Average Spend

What is the annual average spend for WAN services? Please break this down by provider if more than one.
 
Procurement Route

Please provide details of how each WAN contract was procured. If a framework was used, please include the framework name and reference number.

Internal Contact 

Responsible Contact Person(s) 
 
Please provide the full contact details for the person(s) responsible for each of the above contracts, including:
• Full name 
• Job title 
• Direct phone number
• Email address
If full details cannot be provided, the job title alone is acceptable.

12 Nov 2025

24 Nov 2025

FOI25-26-069

FOI25-26-069 data

Under the Freedom of Information Act, I would request you to respond to questions included in the attachment FOI25-26-069 data

30 Oct 2025

17 Nov 2025

FOI25-26-067

FOI25-26-067 internal review response

I am writing to formally request information under the Freedom of Information Act 2000 regarding our company’s recent involvement in UKSBS procurement activities.
Specifically, we have participated in two tenders through our platform, Digital Beehive, andwould like to request the following details:

1.The names and reference numbers of the two tenders we participated in.
2.The evaluation criteria and scoring breakdowns used for each tender.
3.The names of the successful bidders and the awarded contract values.
4. Any feedback or assessment notes relating to our submissions, if available.

To assist with locating the relevant information, please find below the details of the specific procurement opportunity my company was involved in:

BAS (British Antarctic Survey) - DDaT25216
STFC (Science and Technology Facilities Council) - DDaT25193

5. With regards to DDaT25193, a presentation of our software was recorded by UKSBS.
Despite us asking for a copy, this was request was left ignored - I would be grateful if this could be actioned. 

07 Oct 2025p>

24 Oct 2025

FOI25-26-065

Please focus on contracts awarded aligning these codes 90910000 - Cleaning services and 90911200 - Building-cleaning services.

What is the total value of the contract awarded to the successful bidder?
What is the duration of the contract, include start and end dates and extensions.
If the contract is subject to an extension please specify whether the option to apply the extension has been taken.
Please confirm when the contract will be next put to competitor tender
What are the specific services or products provided under this contract?
What were the criteria used to select the contractor?
How many bids were received for this contract?
Who won the contract
Can you provide a copy of the winning bid proposal?

02 Oct 2025

10 Oct 2025

FOI25-26-058

Investigative Systems

Do you have dedicated systems, databases, or platforms in place for fraud and financial crime investigations?

If so, please specify what systems are currently used (e.g. Companies House, credit reference agencies, internal databases, third-party platforms).

Data Sources & Access

Do you have a consolidated platform that brings together company, director, and financial intelligence from multiple verified UK sources?

Or do investigative staff currently access this information manually across multiple, disconnected systems?

Evidence Standards

Do you have processes in place to ensure that intelligence gathered for fraud investigations is disclosure-ready (i.e. date-stamped, unaltered, and admissible in court)?

If not, how is continuity of evidence assured?

Director & Network Mapping

Do you have tools to map cross-company directorships, disqualified directors, and hidden associations across multiple firms?

If not, how is this analysis currently carried out?

Monitoring & Alerts

Do you have live monitoring or watchlist capabilities to track suspect companies, directors, or entities in real time?

Or is monitoring carried out through periodic manual checks?

Financial Risk Profiling
  
Do you have the ability to automatically profile the financial resilience of companies (e.g. through balance sheets, P&L, cashflow, CCJs, or charges)?

If not, how is financial risk typically assessed during investigations?

Casework Efficiency

Do you have audit trails and secure collaboration tools in place for investigative teams working across cases?

Or are cases typically reliant on manual collation and file sharing?

Security & Compliance

Do you have systems accredited to ISO 27001 or equivalent for handling sensitive investigative data?

If not, what measures are currently in place to ensure security and GDPR compliance?

Fraud on the Corporate Risk Register

Do you have fraud, financial crime, or corruption risks recorded on your corporate risk register?

If so, please provide:

The specific risks listed (e.g. procurement fraud, payroll fraud, supplier collusion, grant misappropriation, etc.).

The current risk ratings (likelihood, impact, or equivalent scoring used).

Details of any mitigating controls identified.

If fraud is not explicitly recorded on the corporate risk register, please confirm how the organisation records and monitors fraud-related risks.

11 Sep 2025

06 Oct 2025

FOI25-26-057

FOI25-26-057 Monthly Spend Reports

Thank you for providing access to your entity's expenditure information, found online here: https://www.data.gov.uk/dataset/a52ca56a-6054-441a-8fda-762af2a9aba2/uk-sbsmonthly-spend

However, I am currently unable to locate some information relating to the previous financial year (2024/25).
Therefore, I'd like to make a request under the Freedom of Information Act for all of your entity's individual transactions over £25,000 for September
2024 onwards.

Please provide the data in a machine-readable format (preferably CSV). As a minimum, please make sure to include the date, value, and recipient of each transaction. Please also provide details on the procurement category of each transaction if you have it. 

08 Sep 2025

24 Sep 2025

FOI25-26-056

Please provide the following information for the period from 6th April 2017 to the date of your response. For questions requiring a breakdown by year, please use financial years (e.g., 2017/18, 2018/19, etc.).
For the purposes of this request, 'contractor' refers to an individual providing services to UKSBS through a Personal Service Company (PSC) or other intermediary.
Information Requested:
* Overall Contractor Data:
  For each financial year since 2017/18, please provide:
  a) The total number of contractors engaged.
  b) The total annual expenditure on these contractors.
* Status Determinations:
  For each financial year, please state the number of contractor engagements that were determined to be:
  a) Outside the scope of the off-payroll working rules (IR35).
  b) Inside the scope of the off-payroll working rules (IR35).
* Determination Process & Tooling:
  a) Please confirm whether HMRC’s Check Employment Status for Tax (CEST) tool has been used for making status determinations for contractors.
  b) If CEST was used, what number of determinations resulted in an 'undetermined' status? Please describe the process followed to reach a final determination in these cases. 
  c) If a tool or process other than CEST was used, please provide any internal policy or guidance documents that govern this alternative process.
* Status Determination Statements (SDS):
  a) Please confirm if a Status Determination Statement (SDS), including the reasons for the determination, was provided to every contractor before the commencement of their duties.
  b) In how many cases, if any, was an SDS not provided to the contractor prior to the commencement of their engagement?
* Long-Term Engagements:
  Please state the total number of contractors determined to be 'outside' the scope of IR35 who were engaged for a continuous period of:
  a) More than 12 months.
  b) More than 24 months.
* Disputes and Reclassifications:  
  For each financial year, please provide:
  a) The number of status determinations that were formally challenged by contractors.
  b) Of those challenged, the number of determinations that were subsequently changed.
  c) The number of engagements initially determined as 'outside' IR35 that were subsequently reclassified as 'inside' IR35 by UKSBS.
* HMRC Interaction and Tax Liability:
  a) Has UKSBS been subject to any compliance review, inquiry, or audit by HMRC in relation to its application of the off-payroll working rules since April 2017?
  b) Has UKSBS made any payments to HMRC relating to unpaid tax and National Insurance contributions for contractors found to have been incorrectly assessed as 'outside' IR35?
  c) If the answer to 7(b) is yes, please state the total amount of these payments for each financial year.

02 Sep 2025

30 Sep 2025

FOI25-26-055

Forrester would like to request the keywords used by UKSBS/UKRI in order to Call Off the contract below. We would also like to know where these key words came from and whether they were taken from Gartner's product pages or whether they were provided by Gartner.

28 Aug 2025

01 Sep 2025

FOI25-26-050

Appendix A Request

Appendix B EDI strategy

Appendix C EDI strategy implementation

Appendix D EDI ToR

Appendix E Extract from Exec Committee minutes

Appendix F EDI training

Appendix G EDI training feedback

Appendix H EDI training 2023-24

Appendix I Disability Confident Employer L2 certificate

Appendix J Self assessment

Appendix K Bullying and harassment guidance

Appendix L People Policy handbook

Appendix M Staff communication extracts

Appendix N Org level stress risk assessments

Appendix O PH inspection notice

Appendix P Annual H&S reports 2019-24

Appendix Q Response partnership bodies H&S assessment 2024

Appendix R Staff training

Appendix S Staff EDI training feedback 2023

Appendix T Staff EDI training feedback 2024

Appendix U EDI enrolments 2019-22

Appendix V Mental Health First Aider training feedback

Appendix W Preventing harassment in the workplace feedback

I am making a request under the Freedom of Information Act 2000.

Please provide the following information for the period 1st April 2019 to the date of this request, reflecting the statutory minimum record-keeping period for employment, equality, and health & safety compliance.

If any requested information is already published, please provide the precise URL or location in accordance with Section 21 of the Freedom of Information Act (FOIA).

**Part 1: Equality Act 2010 & Public Sector Equality Duty (PSED)**

**1. Governance and Accountability**
a) A copy of the organisation's current Equality, Diversity & Inclusion (EDI) Strategy, and any reports presented to the Board or Executive Committee on its implementation.
b) Any document (e.g. Responsible, Accountable, Consulted, Informed (RACI) matrix, scheme of delegation, committee terms of reference) defining which executive, role, or committee holds ultimate accountability for compliance with the Equality Act 2010 and the Public Sector Equality Duty (PSED).
c) The minutes of any Executive Committee, Audit Committee, or Board meetings where the PSED (s.149 Equality Act 2010), Equality Objectives, or Equality Impact Assessments (EIAs) were a substantive agenda item.
d) Copies of all published Equality Objectives and all annual Equality Information reports (or equivalent Public Sector Equality Duty compliance reports) for the period covered by this request. For each document, please also provide the date of publication and the precise URL where it was made publicly available.
e) Copies of any correspondence with the Government Equalities Office, Cabinet Office, or other regulators regarding compliance with the PSED or Equality Objectives.

**2. Executive Training and Competence** 
a) Dates, format, duration, and attendance of all training provided to the Executive Committee on the Equality Act 2010 and the PSED, including whether it covered individual protected characteristics. 
b) Whether each training was a generic all-staff module or a dedicated executive-level programme. 
c) Copies of training materials used and any evaluation/feedback reports.

**3. Impact Assessment and Performance Measurement**
a) All EIAs carried out since April 2019 for new/revised policies, services, budgets, or organisational changes. 
b) Internal dashboards, Key Performance Indicators (KPIs), or metrics presented to the Executive or Board for PSED compliance.
c) Internal audit reports, compliance reviews, or assurance statements assessing Equality Act/PSED compliance.
d) External audit/benchmarking results (e.g. Stonewall, Disability Confident, Race at Work Charter).
e) Correspondence with the Equality and Human Rights Commission (EHRC), Cabinet Office, or other regulators regarding equality or PSED compliance.
f) Copies of any Data Protection Impact Assessments (DPIAs) or Information Commissioner's Office (ICO) correspondence relating to equality or diversity data. 

**4. Workforce Data and Processes**
a) The organisation’s policy on reasonable adjustments, and monitoring data on requests and outcomes. 
b) Policies on bullying, harassment, dignity at work, and monitoring data on related complaints.

**5. Pay Gap Reporting and Data Management** 
a) Staff communications on diversity data collection in Oracle Fusion or earlier systems (“Take Five” newsletters etc.), including any messages to employees on the importance of maintaining the accuracy of their personal data.
b) Documentation on diversity data system migrations, including: 
*   Migration plans and retention policies 
*   Reports of data loss during transitions 
*   Recovery/restoration procedures 
*   Staff communications about data loss/system changes. 

**Part 3: Health & Safety at Work etc. Act 1974**

**6. Governance and Risk Management**
a) Your published "Health and Safety at Work" policy designates ultimate responsibility to the "Executive Director (ED)" and oversight responsibility to the "Property Asset Management Director (PAMD)". As these titles do not appear to correspond with your current executive structure, please provide the current, correct job titles of the post-holders who hold these specific responsibilities. 
b) Please provide all versions of the corporate and/or departmental risk register entries for “Workplace Stress” and/or “Wellbeing” from 1st April 2019 to the date of this request. For each version, please include the full risk description, the documented mitigation actions, and any recorded changes in risk scoring or status. Please ensure the information provided clearly shows the evolution of this risk over time, with a particular focus on the period since 1st January 2022.
c) Organisational-level stress risk assessments since April 2019. 
d) Minutes of Health & Safety Committee meetings where stress/wellbeing was discussed. 
e) Results of staff wellbeing/stress surveys provided to management.
f) Training records on workplace stress or mental health obligations. 
g) Health and Safety Executive (HSE) inspection reports, enforcement/improvement notices, or correspondence since April 2019.
h) Records of workplace fatalities, major injuries, or dangerous occurrences reported under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) (anonymised). 
i) Copies of internal audit or assurance reports on Health & Safety compliance since April 2019.

Read the full request.

20 Aug 2025

18 Sep 2025

FOI25-26-049

FOI25-26-049 data

I would like to request the supplier spend data for UK Shared Business Services Ltd.

Specifically, we are looking for:

Suppliers’ payment/spend data from Sep'24 to the most recent months.
Payments to suppliers over £500 or over £25,000, depending on your publication thresholds Ideally in Excel or CSV format, if available.

If any of the requested data is already publicly available or published online, a direct link
would be greatly appreciated.

Please let me know if any clarification is needed to process this request. We’re happy to
adjust the scope if required.

18 Aug 2025

22 Sep 2025

FOI25-26-048

1) Do you use a Citizen Engagement platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Citizen Engagement tool?
4) Which month & year does your contract with your supplier end?

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:
Collect feedback on policies, services, or community issues
Conduct surveys and polls
Enable reporting of local issues, like potholes or graffiti
Share updates, news, and documents with the public
Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.

14 Aug 2025

19 Aug 2025

FOI25-26-042

1.Network Provider(s)
Please confirm the name(s) of the current mobile network provider(s) (e.g. EE, Vodafone, O2/Telefonica, Three).

2. Annual Average Spend
Please provide the annual average spend for each mobile network provider. If a new contract has been awarded recently, an estimated annual spend is sufficient. 

3. Number of Connections
Please provide the total number of mobile connections, broken down by: 
Voice-only devices 
Voice and data devices 
Data-only devices

4. Contract Duration
Please confirm the length of each contract and whether any extension options are included.

5. Contract Start Date
Please provide the actual contract start date(s) for each provider. (Please do not include the framework start date unless it is also the date of the signed agreement.)

6. Contract Expiry Date
Please confirm the expiry date(s) of the current agreement(s). If the contract is rolling, please specify.

7. Contract Review Date
Please indicate when the organisation intends to review or retender the mobile phone contract(s).

8. Responsible Officer
Please provide the name, job title, direct phone number and email address of the individual(s) responsible for managing this contract. 
If full contact details cannot be disclosed, the job title will suffice.
If the service was purchased through a procurement framework, please also
provide the name of the framework and its reference number.

9. Managed Service Provider (if applicable)
If the mobile phone services are managed via a third-party provider, please confirm the name of the network provider, the number of connections, and the name/job title of the person responsible internally.

10. Aggregation
Is this mobile phone contract part of a wider aggregation exercise with other organisations? If so, please specify.

11. Current Tendering or Future Plans
If the current contract has expired or is operating on a rolling basis, please confirm the organisation’s intentions moving forward. 
If your organisation is currently out to tender, please provide the anticipated award date and any available details.

12. Recent Contract Award (if applicable)
If this contract was awarded within the past three months, please provide the shortlist of suppliers who submitted bids.

22 Jul 2025

28 Jul 2025

FOI25-26-037

For the purpose of the below questions, a greyfleet vehicle can be defined as a personal vehicle, such as an employee owned vehicle, used for business purposes.

  • How many greyfleet miles have been travelled by your employees in the financial year 2022-2023?
  • How many greyfleet miles have been travelled by your employees in the financial year 2023-2024? 
  • How much money has been reimbursed back to employees for those grey fleet miles in the financial year 2022-2023?
  • How much money has been reimbursed back to employees for those grey fleet miles in the financial year 2023-2024?  
  • How many employee road accidents using a greyfleet vehicle have been reported to your organisation in the year 2022 -2023?
  • How many employee road accidents using a greyfleet vehicle have been reported to your organisation in the year 2023 -2024?

15 Jul 2025

31 Jul 2025

FOI25-26-035

Please provide the following information for the period 1st April 2022 to the date of this request:

1. Executive Committee Training and Competence:
For all individuals who have served on the UKSBS Executive Committee during this period, please provide:
a) The dates, format (e.g., in-person workshop, legal briefing, seminar), and duration of all training provided specifically on the Equality Act 2010, the Public Sector Equality Duty, and an employer's legal duties towards employees with non-visible disabilities and neurodiversity.
b) Please explicitly exclude any generic, all-staff e-learning modules from your response to 1(a). The request pertains to specific, dedicated training delivered to the Executive Committee.
c) A summary or table of contents for any training materials used in these executive-level sessions.
d) Anonymised records of attendance for this training, showing the number of Executive Committee members who completed each specific training event.

2. Strategic Policy and Risk Discussions at Executive Level:
a) Please provide the minutes (or relevant extracts thereof) from any Executive Committee meetings where the organisation's strategy for supporting neurodivergent staff or those with non-visible disabilities was a specific agenda item.
b) Please provide any internal reports, briefings, or risk assessments presented to the Executive Committee regarding the organisation's legal risks or obligations under the Equality Act 2010 regarding non-visible disabilities. 
c) Please confirm if "Failure to support neurodivergent employees" or "Failure to comply with the Equality Act 2010 regarding non-visible disabilities" is, or has been, recorded on the corporate or any departmental risk register.

3. Workforce Equality Data:
Please provide the most recent available statistical breakdown of the UKSBS workforce based on employees' self-declared protected characteristics. For each category, please provide the number of employees and the corresponding percentage of the total workforce.
a) Disability: Please provide the total number of employees who have declared a disability, and a further subdivision showing:
i. The number of employees who have declared a non-visible disability.
ii. The number of employees who have declared as neurodivergent (including, but not limited to, autism, ADHD, dyslexia, dyspraxia). 
b) Age: Please provide a breakdown by the following age bands: 16-24, 25-34, 35-44, 45-54, 55-64, 65+.

11 Jul 25

04 Aug 2025

FOI25-26-021

FOI25-26-021 data

1. Please provide a complete and current extract of your organisation’s contract register or equivalent database. We are not asking you to compile new information or manually populate missing fields – we simply request the register in its existing form, preferably in Excel or CSV format.
Where available, we are particularly interested in the following fields (though this is not a strict requirement):
Contract Title
Supplier Name
Estimated Spend (Total or Annual)
Contract Duration and Total Period (including extensions)
Contract Start and Expiry Dates
Review Date
Contract Description
Contract Owner (Name, Job Title, Contact Details if available)
Contract Notes
Managing Department
Award Date
Participating Organisations
Procurement Category
Framework or Tender References
Central Purchasing Body
Classification Codes (CPV, Pro-Class, etc.)

Please don’t spend time populating these fields if they aren’t readily available – we welcome receiving the raw register as it exists in your system.

2. Total Number of Active Contracts
Please confirm the total number of contracts currently listed as active.

3. Procurement Strategy (2025/2026)
Please provide your organisation’s Procurement Strategy for 2025/2026.
If this is part of a multi-year strategy (e.g., 2024–2028), please provide the most recent version
covering 2025/2026 or indicate when this will be available.

If any parts are redacted, please identify the redacted sections and the reason.

4. Contact Information
If possible, please provide the name, job title, phone number, and email address for the following roles: 
Responsible officer for API access or data sharing (if applicable)
Individual managing the contract register
Finance Director
Head/Director of Procurement or Purchasing
Head/Director of ICT
Head of Estates and Facilities
Relevant Committee Member, Councillor, or Board Member for Procurement/Finance
If direct contact details are restricted due to GDPR, please indicate the best department or method of
contact.

5. Additional Notes
If your contract register is available via an online portal, please ensure all records are accessible (as some portals may only show summary data).

If your organisation uses a contract management system or CRM, please confirm whether it allows for data exports.

If you intend to withhold spend figures, please note that we are requesting an overall total or indicative spend only – not a line-by-line financial breakdown.

11 Jun 2025

02 Jul 2025

FOI25-26-017

FOI25-26-017 data

I am conducting a research project into how public sector organisations procure cyber security services and enterprise software platforms. As part of this, I would be grateful if you could provide the most recent contract information you hold for the following areas:

1. Standard Firewall (Network)
Firewall services that protect the organisation’s network from unauthorised access and other internet security threats.
2. Anti-virus Software Application
Programs designed to prevent, detect, and remove viruses, malware, trojans, adware, and related threats.
3. Microsoft Enterprise Agreement
A volume licensing agreement that may include:
• Microsoft 365 (Office, Exchange, SharePoint, Teams)
• Windows Enterprise
• Enterprise Mobility + Security (EMS)
• Azure services (committed or pay-as-you-go)
4. Microsoft Power BI
Or any alternative business intelligence platform used for data connectivity, dashboards, and reporting.
____________________________________
For each of the above areas, I kindly request the following:
1. Who is the existing supplier for this contract?
2. What is the annual spend for each contract?
3. What is the description of the services provided?
4. Primary brand (where applicable)
5. What is the start date of the contract?
6. What is the expiry date of the contract? 
7. What is the total duration of the contract?
8. Who is the responsible contract officer?
Please include at least their job title, and where possible, name, contact number, and direct email address
9. How many licences or users are included (where applicable)?
________________________________________
Important Notes
I do not request any technical specifications such as device models, serial numbers, IP ranges, or site-level infrastructure details that may pose a security or operational risk.

04 Jun 2025

01 Jul 2025

FOI25-26-014

For the financial year 1 April 2024 to 31 March 2025, please provide:

1. The monthly number of workplace stress incidents (including formally reported cases of work-related stress, burnout, or similar menta health issues) recorded by the organisation.

2. The monthly number of formal Health and Safety Executive (HSE) stress risk assessments undertaken by the organisation during this period.

If possible, please provide this data in a table, and include any explanatory notes or definitions used for these categories.

21 May 2025

12 Jun 2025

FOI25-26-003

FOI25-26-003 data

This is an information request relating to staff expenses.

Please include the following information for the last four financial years, 2021-22, 2022-23, and 2023-24:

1. The total amount claimed in expenses by senior staff annually.

2. A breakdown of expenses by category (e.g., travel, accommodation, meals, hospitality, subsistence, training, etc.).

3. The total amount claimed by the most expensive individual claimant (job title only) in each of those years.

4. If available, a breakdown of expenses for members of the senior leadership team (e.g., Chief Executive, Directors), including job titles and total expenses per individual per year.

11 Apr 2025

30 Apr 2025

UKSBS publication scheme

We’re committed to abiding by the guidance provided by the Information Commissioner’s Office (ICO) when publishing information about our company for FOI purposes in  accordance with section 19, Freedom of Information Act 2000.

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