Meet the experts

Meet Kayleigh, Head of Service Operations

An expert in her field, Kayleigh puts the user experience at the heart of digital change for UKSBS, keeping systems running and secure.  Instrumental in delivering  ambitious transformational technology change, she leads a very busy team and consistently drives high performance. 

"Putting the customer experience at the forefront of digital change and transformation is so important to me. Our organisation is going through a significant transformation not only in technology but also the way we operate."

Meet Andrew, Business Analyst

Andrew's project management, business analysis and architecture experience is critical to managing our own and our clients transformative change. 

A leader in his field, Andrew's skills span ERP solutions, data migration, automation, cloud and a deep understanding of client and user needs. 

“Operating at the crossroads of change and project lifecycles, my team and I provide internal Business Analysis and Architecture services to UKSBS and its clients. As part of the Enterprise Architecture and Business Analysis Team, my responsibility is to streamline the delivery of requirements and solutions to various projects, ensuring alignment with client and end user needs. I specialise in capturing and documenting high-level and detailed requirements, crafting robust functional designs, and ensuring the seamless flow of business processes."

Meet Gary, Head of Enterprise Architecture

In UKSBS Gary manages our Business Analysis Capability and directly supports our Architecture function, delivering the future vision for UKSBS to support our clients, owners and people. 

He is a certified practitioner of Enterprise and Solution Architecture; Scald Agile and TOGAF (and TOGAF trainer)​.  He has a strong focus on cost-effective transformation which demonstrates solid business change with visible benefits to UKSBS and our clients. 

​"Enterprise Architecture brings together our People; our Practices and our Technology to enable the continual adoption and exploitation of our cloud based business services. By delivering services both to our clients and within UKSBS we ensure that we constantly evolve our user experience and deliver our future vision. By combining the best of public sector; industry and standards we deliver on our strategy of scalability, security, compliance and value."

Meet Kathryn, Data Protection Officer and Information Manager

Protecting data is a responsibility we take seriously in UKSBS.  Kathryn’s wealth of experience ensures the correct policies and procedures are in place for the appropriate handling of both personal data and information. 

“My Information Management team and I are responsible for demonstrating the ‘Being curious’ UKSBS behaviour by asking lots of questions and working as ‘one team’ to make sure that we reach the right outcome for UKSBS and our client's data and information”.  

Meet Steve, Head of Strategic Partnerships

Steve and his team are the connection between UKSBS and our clients, focusing on the right outcomes for them through our service delivery expertise. 

“Our partnership approach is based on building and nurturing strong business relationships with our clients, ensuring we have a strong understanding of the needs of our clients and their end users.  High on our shared agenda is maintaining excellent customer satisfaction levels and working together to support their businesses and maximising the opportunities to achieve the best outcomes for UK society."

Meet Jennifer, Head of Procurement: Category strategy and continuous improvement

With strong experience across both the private and public sector, Jennifer seeks out innovative collaborations and shared benefits across categories for clients. At the same time, she ensures all solutions are compliant with clients’ public sector polices and regulations. Jennifer has helped implement our leading-edge category strategy approach and works to maximise shared efficiencies, increase cost savings and provide long term benefits. Clear future planning and tapping into valuable market insights are central to this.   

“I see market engagement as the key to unlocking genuine win/win situations which help our clients get the best outcomes from their procurements, and ultimately, deliver best value for the tax payer.”