Our transformation
We want to deliver an excellent user experience, operating cutting-edge business IT and underpinned by efficient processes.
Our ambition
Where we are today
Transforming our organisation underpins our business plan as we embrace new technologies, efficient processes, and agile ways of working. We are exploiting the significant opportunities that new technology brings to deliver superior customer experiences and cost efficiencies for our partners.
We are supporting the Governments Shared Services transformation and our vision aligns to the direction set out in the Government’s Shared Service Strategy (GSS).
As the shared services provider for the Matrix programme, we will deliver services to the Policy cluster. We will build on our considerable experience as a shared service centre by transforming the human capacity and capability of the organisation to realise our strategic ambition. We are committed to developing customer-centric, reliable, and secure services, be agile and adapt to evolving Government priorities.
We will drive innovation and effectively exploit the latest technologies and analytic tooling to optimise efficiencies and enhance user experience.
Our approach
Our future
We will transform through the adoption and delivery of the five transformation themes set out in our Business Plan; User and client experience, Service excellence, Cost effectiveness, Organisational design and Engaged workforce. We recognise that a properly skilled and engaged workforce is crucial to our transformation and so our people will continue to be at the heart of our company, supported and empowered by positive leaders and enabled by an inclusive and diverse working culture.
We will leverage our key strengths, already recognised by our current and potential public sector clients, alongside external expertise and capacity through our SaaS suppliers, and a Managed Service Provider to bring innovation to UK public sector shared services.
There is much to do to ensure UKSBS is the transformed organisation that will deliver our vision; we understand our current position and have a full appreciation of where we need to be. We have a clear path ahead of us which we are confident in delivering.
Over the next five years, we will continue maturing our organisation, growing our expertise, driving service improvements, and delivering efficiencies.
We are optimistic and energised about the organisation we will be by 2029.
Our focus
People
Upskilling our people, attracting the right people at the right time to grow.
Technology
Rapid deployment of automation, digitisation and new technologies across services and processes integrating cloud omnichannel customer services platform.
Business agility
Agile isn’t just a buzz word in UKSBS, we’re living and breathing the adoption of agile methodology to foster business agility in all that we do.
End user experience
Mobile, digital, intuitive and engaging systems underpinned by SaaS cloud products connecting our customers and services. self-service technology providing a right first-time customer experience.