The award celebrates UKSBS’s commitment to giving colleagues the skills and tools they need to make continuous improvement part of everyday work. Over the past 12 months, three cohorts of employees have completed the training. To achieve Green Belt accreditation, colleagues must not only complete the course, but also deliver a continuous improvement project with measurable impact.
Those projects are already delivering practical improvements across UKSBS. They include strengthening how customer feedback is gathered and used to improve services, and making user guidance and knowledge articles clearer, easier to find and more useful. This matters because continuous improvement helps simplify services for customers, reduce avoidable effort for colleagues and make it easier for people to complete tasks successfully through self-service.
