The report includes our key achievements and highlights. We:
- Handled 427,000 customer contacts
- Processed 290,000 employee payslips
- Recovered £500,000 of efficiencies through continuous improvement
- Generated £15.9m of procurement benefits for our clients
- Were shortlisted in 8 national awards
- Were winners in the Women in Governance, Risk and Compliance awards
- Delivered a programme of machinery of government changes, setting up:
- 3 new government departments; 5 new finance ledgers; 5 new payrolls, onboarded 4 new client and welcomed 12,000 new users
- Successfully upgraded our core Oracle platform in house saving £2.5m
Our clients said,
“It’s not every day you have astronauts to recruit, and although this was a unique request, it’s a credit to UKSBS that the systems were already in place for a seamless process – and made the extraordinary task, an ordinary request to complete. Edmund Knollys People Director at UK Space Agency”
The report provides more detail around change delivery and our commitment to our Corporate Social Responsibility agenda through Equality, Diversity and Inclusion and sustainability.