On Wednesday 16 July, UKSBS colleagues Charlotte O'Toole, Senior Partnership Manager, Dan Hardy, Head of Operational Transformation, Lorraine Connick, Operational HR SME Matrix, and Steve Jellings, NEO Service Operations Adoption Lead, visited ICS to meet with Patty Gordon, Head of HR Operations and Matt Hart, Head of Shared Services Management for a collaborative planning session focused on shaping their future working relationship.
The productive meeting covered several important areas that will guide how the teams work together moving forward. Discussions included updates on the Neo Programme, sharing visions for Continuous Improvement (CI), exploring new approaches to measuring success, and aligning their change and improvement processes.