Celebrating excellence in customer service

Every year, during National Customer Service Week, we take a moment to recognise the people who make a genuine difference to our customers' experience.

Ncsw Winner 1

Our Customer Service Awards celebrate colleagues across the business who go above and beyond, who listen, communicate and solve problems with care, who work seamlessly across teams, and who, even in their first year, are already making a visible impact.

This year's winners were recognised across four categories: 

  • Customer Choice: Sharon Walsh
  • Customer Commitment: Beverley Leach
  • One Team: Kerrie Boardman
  • Rising Star: Hannah Lipski
  • Customer Service Hero: Donna Donovan

Congratulations to all our winners and everyone nominated this year. Their commitment reflects the high standards we hold ourselves to, and the pride we take in putting our customers first.

Great customer service matters to us every day, not just during awards season. It's a reflection of our values and our continued commitment to the people we serve.


Photo left to right: Deborah Carey, Head of Customer Support Services, Donna Donovan, Customer Services Advisor, Hannah Lipski, Customer Experience Manager, and Tim Knight, Chief Operations Officer.

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