We supported our clients, the Department for Energy Security and Net Zero to administer over 4,700 payments totalling £43 billion to UK energy companies and households to help with the cost of living crisis. This scheme was part of the Help for Households campaign.

Person turning boiler thermostat down
Line manager working with employee

Our approach

Our service model is designed to be flexible when our clients and partners need it most. An agile approach enabled us to rise to the challenge of establishing new relationships and delivering rapid, accurate payments to those who needed it.

Our ‘one team’ approach enabled a clear understanding of our clients needs. We drew on our unique service delivery model to deliver ongoing payments quickly and efficiently.


We delivered the payments on time and with 100% accuracy, as a public sector company, we were able to support this important initiative within our existing budget and with no extra costs to the taxpayer.


​"UKSBS colleagues have been very responsive, including actioning requests often at short notice and processing of monthly payments via CHAPs and BACS to support delivery.  We couldn’t have done it without you!"

Jessica Skilbeck, Director for Net Zero Buildings

Public Sector Project of the Year 2023 at the GSA Awards

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