Our accessibility section covers:
UK Shared Business Services Ltd is committed to ensuring digital accessibility for all of our service users.
We seek to continually improve the user experience for everyone and apply the relevant accessibility standards.
UK SBS wants as many people as possible to be able to use this website in a way that supports individual needs. For example, that means the site is enabled to allow you to:
UK SBS aims to provide information that is clear and jargon free on this website.
AbilityNet has advice on making your device easier to use if you have a disability.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. UK SBS is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
We welcome your feedback on the accessibility of the UK SBS website. Please let us know if you experience barriers to accessing the information we provide on UK SBS sites by emailing
email@example.com. We try to respond to feedback within 2 business days.
Limitations and alternatives
We are on a journey, with the aspiration of meeting WCAG 2.1 AAA standard, and value your feedback to get us there.
Despite our best efforts to make information accessible on the UK SBS website, there may be some instances where you are unable to access. Please let us know if you encounter any issues by emailing
We monitor user feedback and in the majority of cases we can fix issues within 2 business days. If we are unable to fix an issue quickly or at all, we can provide the content in an alternative format to meet your needs.
Accessibility of UK SBS sites relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
These technologies are relied upon for conformance with the accessibility standards used.
This site was evaluated by the Digital Accessibility Centre on 22 September 2020.
Formal approval of this accessibility statement
This Accessibility Statement is approved by:
UK Shared Business Services Ltd
If you find any problems that are not listed on this page or think this website is not meeting accessibility requirements, please email us at
firstname.lastname@example.org. We will review your request and get back to you in 2 working days.
If you're not happy with how we respond to your complaint,
contact the Equality Advisory and Support Service (EASS).
About the Web Accessibility Initiative
The Web Accessibility Initiative promotes usability and accessibility for people with disabilities and promotes good practice amongst the web community
The UK Government Access Keys Standard has been applied to this site. These provide a keyboard shortcut for users wishing to go directly to specific parts of the site and help those who do not use a pointing device, such as a mouse. To use the access keys press "Alt" then the number, then press your enter key.
A subset of the standard has been used and the access keys are defined as follows:
Visitors using recent versions of screen readers can navigate using the following keystrokes:
In Opera, the following keys can be used to navigate headings:
All images on this site are accompanied by a brief alternative text which, where appropriate, identifies an image or its function. This alternative text (alt-text) is generally only visible when the browser's automatic image loading feature is turned off.
Those in purely decorative graphics or used for layout include null ALT attributes
All text links are written so that they make sense when read out of context.
Most complex Adobe® Acrobat® Portable Document Format (PDF) files on this site are tagged to allow basic accessibility. Simple PDFs should not represent an accessibility problem.
For more information about PDF accessibility see the Adobe website accessibility section.
The font used on our website can be changed in size in your browser settings to your own preference.
Further information on increasing the text size in your web browser, operating system and applications such as Word , Open Office Writer and Adobe Acrobat can be found on the following 'My Web My Way' pages on the BBC website.
The colours on our site are normally controlled using cascading style sheets. However, users can change the site's background colour, which can be particularly useful for those who rely on magnification technology as a white background can produce an uncomfortable glare. It is also possible to change the colour of body text on the site.
Further information on how you can change text and background colours in your browser and operating system to better suit your needs can be found on the following 'My Web My Way' pages on the BBC website.
This site uses cascading style sheets for visual layout. If your browser or browsing device does not support style sheets at all, the content of each page should still be readable.
If you have any difficulty viewing the content or are experiencing problems accessing any area of this site, please contact the
UK SBS webteam, giving us details of the problem so we can try to address it.
Further accessibility help
For more information and a comprehensible guide explaining the many ways you can change your browser, computer, keyboard and mouse settings to make the web more accessible to you, please visit the
BBC's My Web My Way pages.
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