Publication Scheme
 
The UK SBS Publication Scheme

There are seven sections to the publication scheme:

  1. Who we are and what we do
  2. What we spend and how we spend it
  3. What our priorities are and how we are doing
  4. How we make decisions
  5. Our policies and procedures
  6. Compliance and registers
  7. The services we offer
Who we are and what we do

UK SBS is a public sector mutual, owned by our shareholding customers; the Department for Business, Energy and Industrial Strategy (BEIS) and UK Research and innovation (UKRI). We deliver a range of business services designed to enable our customers to focus on their front line delivery while we provide expertise and excellent service for the functional parts of their business. We bring a commercial approach to the public sector but we are not for profit.

Our aim is to help our customers improve efficiency, generate savings and modernise. We offer service expertise across HR and payroll, finance, procurement, IT, and transition.

The Company was formally registered in 2007 as RCUK Shared Services Centre Ltd.

Initially wholly owned and established by the seven UK Research Councils in a drive for greater efficiency and harmonisation of processes, the Company was also part owned by other customers including the Department for Business, Energy & Industrial Strategy (BEIS). More recently, with the formation of UKRI, we now have two owners BEIS and UKRI.

In 2013 RCUK Shared Services Centre Ltd became UK Shared Business Services Ltd in order to reflect its expanded client base and growing service offering.

For details of the items below, please click the links

What we spend and how we spend it

UK SBS receives funding from its public sector clients and owners.

The Annual Report contains summary annual accounts and details how UK SBS uses its funding.

For details of the items below, please click the links.

 

What our priorities are and what are we doing?

Our Business Plan sets out our strategic direction, priorities and plans for the coming years. Our Annual Reports document our development and progress against targets.

How we make decisions
As a limited company UK SBS is governed by its shareholders. UK SBS has a Board structure which oversees the strategic direction of the organisation. UK SBS also operates a customer governance structure which supports operational and service decisions with customers. For details of the items below, please click the links

Our policies and procedures

 Compliance and Registers

UK SBS has a legal obligation to hold certain registers that enable disclosure of information to ensure transparency.

The Services We Offer

UK SBS provides public sector customers service expertise across HR and payroll, finance, procurement, IT, and transition.

For details of these services please click on the links below.

Information also available

FOI Complaints procedure

UK SBS promises:
To deal with all written complaints relating to UK SBS’s response to requests made under the Freedom of Information Act, Data Protection Act or the Environmental Information Regulations by:

  • acknowledging them immediately saying how long we will take to get back to complainants
  • fully and fairly investigating complaints
  • sending a full and swift response
  • considering complaints when we review FOI services for improvement

Procedure
To help UK SBS respond quickly and effectively we ask that you follow the procedures below.

If you have a complaint relating to UK SBS' response to a request made under the Freedom of Information Act, Data Protection Act or the Environmental Information Regulations please write to:

UK SBS Complaints Officer
Polaris House
North Star
SWINDON
SN2 1FF

Email: dataprotection@uksbs.co.uk

If you remain dissatisfied after you have received a reply from the Complaints Officer, you may contact the Information Commissioner. Further details can be found on the Information Commissioner's website or by contacting the Information Commissioner using the details below:

Information Commissioner's Office
Wycliffe House,
Water Lane
WILMSLOW
Cheshire
SK9 5AF
Tel: 0303 123 1113
Fax: 01625 524510