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Going further for our customers

Our people drive everything we do.

Making a PACT


Many of our people have been with UK SBS since its launch. Our collective experience and expertise have inspired a set of values entitled PACT, which embraces every aspect of our working lives. These values will help us achieve our goal: to be the leading provider of shared services in the UK's public sector.

Perform as one team.
We all seek to understand our business and provide consistently excellent services.
Always respect.
We respect the contributions of everyone we work with and applaud the integrity that runs through everything we do.
Consider customers first.
We look beyond our tasks and aim to go the extra mile for our customers.
Take the initiative.
We encourage everyone to help continuously improve our services by sharing ideas and seeing them through
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Our history

UK Shared Business Services Ltd was formally registered as a company in 2007, one of the first limited companies in the public sector. Initially established by the seven UK Research Councils in a drive for greater efficiency and harmonisation of processes, the Company is owned by the department for Business, Energy & Industrial Strategy (BEIS) and Partner Organisations. The project to set up the shared services centre completed in April 2011. Since then, the focus of UK SBS has progressed from on-boarding to continuous improvement.